FAQ

We can facilitate changes to an order till the time the order has not been processed for
stitching or shipped out. Usually with 6 to 8 hours of placing an order, you can reach us at wecare@theyellowdwelling.com with your instructions.

Once the order is shipped, we are unable to make any changes to your order.

You would have received an order confirmation on whatsapp and mail.

Once the order is dispatched you will get another notification on whatsapp and mail. This usually takes 2 to 4 working days.

In case you have not received these notifications, Please reach out to our customer care team via email: wecare@theyellowdwelling.com  and/or call/whatsapp on +91 96062 46004. Our team will be able to update you on your order status.

Yes, we do take bulk orders. We also work with resellers for bulk orders. You can email us at b2b@theyellowdwelling.com or call us on +91 74112 18581

We’re sorry you can’t find the product you love! It takes about six months to a year to develop a new collection, and although we have a system in place for anticipating demand, we can never fully predict if an item is going to sell out. While we increase our volumes each year, we’re extremely careful to avoid overstocking and wastage – for a minimal carbon footprint. We also listen closely to the needs and wishes of our customers, and do our best to ensure their favourite items come back in stock as quickly as possible.

All gift cards are digital and available on the website. You can purchase them here. Once you purchase a gift card for someone they will receive an email with your message and a gift card code for the amount chosen by you. You will receive a confirmation email once the gift card is emailed to them. No physical gift cards are sent. The receiver can apply the gift code at checkout under the discount code section and the amount will be deducted from their cart amount.

When we started our brand in 2017 our primary objective was to provide sustainable yet affordable home décor options to the market. We have an in-house design team which allows us to set the best price for you while also rewarding the expertise of our factories and employees at fair rates. All our products are 100% sourced from within India. We do not levy huge mark-ups on our products and therefore frequent discounts are not viable or sustainable. Yes, usually we do have annual clearance sales in somewhere between February and March. Do sign up for our newsletter to stay updated

Yes, we ship across India. We use renowned third party logistics to ship our products.

Yes we ship internationally to major cities in US, Australia & Middle East.
You can place your order here - https://theyellowdwellingworld.com/

Standard products are dispatched in 24 to 48 hours from our warehouse. Custom products like custom curtains and blinds take 2 to 5 working days to dispatch.

Delivery time depends on the location, the metro and tier 1 cities takes about 2-4 working days and the Northeast and Tier 2 zones takes about 4-6 working days.

The courier partner will send you an SMS alert on the day of delivery. If you’re unable to receive the parcel please reach to them or to us to update the instructions to the delivery person. An order is attempted 3 times after which it’s returned back. A returned order is cancelled and refunded. If a customer refuses orders regularly, we reserve the right to cancel orders and request for an in-store pick up only.

No, unfortunately we currently do not provide that service as the returns/ cancellations are very high in COD.

You can connect with our customer care team to clarify any doubts you may have.

We offer a replacement policy in case you do not like the color or design. The product
must be unused and with all tags and labels intact. Please check out our return
policy. Return & Replacement Policy

As a small business rooted in sustainability, we are mindful of the environmental impact of reverse logistics, such as fuel usage, packaging waste, and carbon emissions. That’s why we kindly encourage you to make informed purchase decisions to help us minimize unnecessary returns and resource wastage.

If you're unsure about a product's design, fabric, or finish, please don’t hesitate to reach out. Our customer care team will be happy to share additional photos, videos, or even fabric swatches (available at a nominal cost) to help you decide.

You can reach out to our customer care team via email; wecare@theyellowdwelling.com and/or call +91 96062 46004 with the order details. Please share a photo(s) of the products with the defect as well. We will reach out to you and arrange for a replacement immediately.

Yes, we do. We offer customization in terms of your preferred length, header style (we offer four different header styles) and lining options to provide room darkening effect. Please head to our custom-made tab to explore further.

Customise Curtains

Yes, we offer Roman Blinds as well. You can explore the blinds here.

We understand that taking measurements for window treatments like curtains and blinds can be a bit
overwhelming. We offer a Home visit service called Expert Home Service in the following cities:

-       Bangalore, Chennai, Hyderabad, Mumbai, Pune, Delhi, Noida, Gurgaon, Kochin, Nagpur

In this service, our expert visits home, assists in taking measurements, shows fabric catalogue, recommends
suitable header style and provides assistance with hardware fittings.  You can book an appointment here for just Rs. 449.

You can connect with our customer care team and they will be happy to assist you with the order. You can reach them at +91 96062 46004 over call or Whatsapp.

 You can also read our blog on curtains and clarify your doubts.

Yes we provide light block lining options to our cotton & linen curtains. We provide 50%
light block lining or 100% light block lining as a separate layer to help in better light block.

You can opt for this in the customize section of our curtains.

We have 9 stores across India. Here are the details:

• 🛍️ Park Square Mall, Whitefield, Bangalore
• 🛍️ HSR Layout, Bangalore
• 🛍️ Bhartiya Mall of Bengaluru, Bangalore
• 🛍️ Kammanahalli Main Road, Bangalore
• 🛍️ Gachibowli, Hyderabad
• 🛍️ Shenoy Nagar, Chennai
• 🛍️ OMR, Chennai
• 🛍️ Wakad, Pune
• 🛍️ South Point Mall, Gurgaon

Please check below link for exact store locations: Store Locator

All our stores are open all 7 days of the week. The store timings are 10.30 AM to 8.30 PM. Please check the google map for exact timings.

Mostly it’s the same. But availability of products may differ depending on inventory.

If you have interest or relevant work experience in retail store operations, warehousing, digital marketing, product photography / videography, textile design, e-commerce operations you can email your resumes and portfolio to hello@theyellowdwelling.com. Do also check our “Work with us” page to know more.

If you wish to partner with us for store franchise or EHS franchise partner, do reach out to us +91 74112 18581 or mail us at B2B@theyellowdwelling.com and hello@theyellowdwelling.com

Yes, we would love to work with you and furnish your projects. We work with many interior designers across the country. We have a special program for Interior designers/architects/stylists. Please see more details here.

 Do reach out to us +91 74112 18581 or mail us at B2B@theyellowdwelling.com and hello@theyellowdwelling.com

Keeping up to date with our latest and greatest keeps you in the know of: our new product launches and collections, one-time offers and promotions via email. You can sign up for our newsletter and updates here, or follow us on Instagram and Facebook.